Lead Delivery Policy

This Lead Delivery Policy explains how PayPerQualified may deliver purchased lead packages, when delivery may begin, how delivery may be completed, what the client must do after receiving leads, and how delivery-related issues may be reviewed.

By purchasing or receiving leads from PayPerQualified, the client agrees to this Lead Delivery Policy together with our Terms & Conditions, Lead Quality & Replacement Policy, Refund & Cancellation Policy, Privacy Policy, Lead Data Use Terms, and Cookie & Tracking Policy.

1. What This Policy Covers

This policy applies to PayPerQualified lead packages, lead delivery services, campaign-related delivery workflows, PPQ CRM delivery, email delivery, WhatsApp delivery, connected CRM delivery, and any other delivery method used or approved by PayPerQualified.

This policy explains how leads may be delivered after an order is confirmed. It does not define whether a lead is valid or invalid. Lead quality issues, wrong numbers, duplicate leads, test submissions, spam submissions, bot submissions, and obvious fake entries are handled under the Lead Quality & Replacement Policy.

Refunds, cancellations, store credit, duplicate payments, and payment-related matters are handled separately under the Refund & Cancellation Policy.

2. When Delivery May Start

Lead delivery may begin after payment is successfully completed and the order is confirmed by PayPerQualified.

After payment confirmation, PayPerQualified may begin order processing, campaign allocation, lead generation, lead sourcing, CRM setup, delivery preparation, automation setup, internal verification, and other operational work related to the purchased order.

If the order requires additional setup, missing information, CRM connection, delivery instructions, access details, or technical configuration from the client, delivery may be delayed until the required information is provided.

3. When Work Is Considered Started

Work may be considered started once PayPerQualified begins any activity related to the purchased order.

Work may include:

• Order processing.
• Campaign allocation.
• Lead generation.
• Lead sourcing or lead review.
• CRM setup or CRM processing.
• Delivery preparation.
• Automation or workflow preparation.
• Communication setup.
• Internal verification.
• Partial or full lead delivery.
• Any other operational work related to the purchased order.

Once work has started, cash refunds may not be available according to the Refund & Cancellation Policy.

4. Delivery Methods

PayPerQualified may deliver leads through one or more delivery methods depending on the purchased product, client setup, technical availability, and delivery workflow.

Delivery methods may include:

• PPQ CRM.
• Email.
• WhatsApp.
• Connected CRM.
• Another delivery method approved by PayPerQualified.

PayPerQualified may choose or adjust the delivery method where needed to support operational delivery, technical reliability, CRM documentation, or service continuity.

5. Estimated Delivery Timelines

Delivery timelines are estimates only and may vary depending on package size, campaign response, market conditions, platform availability, CRM setup, payment status, operational capacity, public holidays, client responsiveness, and technical factors.

These timelines are not guaranteed fixed delivery dates unless expressly confirmed in writing by PayPerQualified.

PayPerQualified may continue delivery beyond the estimated timeline where campaign performance, market response, platform issues, or operational conditions require additional time.

6. Partial Delivery

Lead packages may be delivered gradually instead of all at once.

For example, a larger package may be delivered in batches over several days or weeks depending on campaign response, available lead flow, CRM workflow, and operational capacity.

Partial delivery is considered a normal part of the lead delivery process and does not automatically mean that the order is delayed, incomplete, cancelled, or refundable.

7. When a Lead Is Considered Delivered

A lead may be considered delivered once it is made available to the client through PPQ CRM or another agreed delivery channel.

For PPQ CRM delivery, a lead may be considered delivered when it appears in the client’s PPQ CRM account, pipeline, contact record, lead view, or assigned delivery area.

For email or WhatsApp delivery, a lead may be considered delivered when PayPerQualified sends the lead information to the agreed email address, WhatsApp number, or communication channel.

For connected CRM delivery, a lead may be considered delivered when it is pushed, synced, transferred, or made available through the connected CRM or agreed technical workflow, even if the client’s third-party system later experiences access, notification, sync, or display issues.

8. PPQ CRM as Delivery and Documentation Record

PPQ CRM may be used as the main reference for lead delivery time, lead status, follow-up activity, notes, replacement review, and client-side communication documentation.

The delivery time recorded in PPQ CRM may be used to determine follow-up deadlines, replacement request deadlines, and review eligibility under the Lead Quality & Replacement Policy.

PayPerQualified may rely on PPQ CRM records when reviewing delivery disputes, replacement requests, follow-up activity, and order status.

9. Client Setup Requirements

If the client requests delivery through a connected CRM, custom workflow, third-party system, email routing, WhatsApp delivery, automation, or special delivery method, the client must provide the required access, information, instructions, permissions, or technical details.

PayPerQualified is not responsible for delays caused by missing access, incorrect CRM details, incomplete setup information, unavailable client systems, third-party restrictions, blocked accounts, incorrect email addresses, wrong WhatsApp numbers, or client-side technical issues.

If the requested CRM or third-party connection is not available, not working, or not technically suitable, PayPerQualified may deliver the leads through PPQ CRM, email, WhatsApp, or another reasonable delivery method.

10. Client Follow-Up Requirement After Delivery

The client is responsible for contacting delivered leads quickly, professionally, and through appropriate communication channels.

If a phone number is reachable, active, assigned, or technically valid, the client must document follow-up attempts inside PPQ CRM before requesting a replacement review.

The client must record:

• The first follow-up attempt within five (5) hours from the time the lead was delivered to the client.
• At least five (5) follow-up attempts within five (5) days from the time the lead was delivered.
• All follow-up attempts inside PPQ CRM.
• Clear notes showing the date, time, method, and outcome of each attempt.

If the required follow-up attempts are not properly documented inside PPQ CRM, PayPerQualified may reject the replacement request according to the Lead Quality & Replacement Policy.

11. Delivery Delays

Delivery may take longer than the estimated timeline due to factors inside or outside PayPerQualified’s control.

Examples may include:

• Low audience response.
• Market changes.
• Campaign pacing changes.
• Advertising platform restrictions.
• Payment verification delays.
• CRM or automation issues.
• Messaging platform interruptions.
• Third-party service downtime.
• Technical integration issues.
• Public holidays or non-business days.
• Missing setup information from the client.
• Client-side CRM, email, WhatsApp, or account access issues.

If a material delivery delay occurs, PayPerQualified may continue delivery, adjust delivery pacing, change delivery method, provide an updated estimated timeline, offer store credit, or review another reasonable resolution at its discretion.

A delivery delay does not automatically qualify the client for a cash refund according to the Refund & Cancellation Policy.

12. Delivery Completion

An order may be considered completed when the purchased number of leads has been made available to the client through PPQ CRM or another agreed delivery method.

If a lead is later reviewed and approved for replacement under the Lead Quality & Replacement Policy, PayPerQualified may provide a replacement lead or another reasonable adjustment at its discretion.

Replacement review does not automatically mean the original order was not delivered.

13. Missing Lead or Access Issues

If the client believes that a lead is missing, not visible, or not accessible, the client should contact PayPerQualified as soon as possible with the relevant order details and CRM information.

PayPerQualified may review PPQ CRM records, delivery logs, connected CRM activity, email records, WhatsApp delivery records, or other internal records to determine whether the lead was delivered.

If the issue is caused by client-side access, incorrect email, wrong WhatsApp number, CRM user permissions, third-party sync issues, or other external technical factors, PayPerQualified may assist where reasonable but may not be responsible for the delay or visibility issue.

14. Wrong, Duplicate, Test, Spam, Bot, or Fake Leads

If the client believes that a delivered lead has a wrong or unusable phone number, was delivered more than once by PayPerQualified, is a test submission, spam submission, bot submission, or obvious fake entry, the client must submit a replacement request according to the Lead Quality & Replacement Policy.

Lead quality issues are not handled as automatic delivery failures or automatic refund cases.

PayPerQualified may review such cases based on PPQ CRM records, delivery records, submitted evidence, phone number status, and the client’s documented follow-up activity.

15. No Sales Guarantee

PayPerQualified provides lead delivery services only.

PayPerQualified does not guarantee closed deals, property reservations, signed contracts, buyer attendance, sales meetings, revenue, ROI, commissions, or buyer responsiveness after delivery.

Sales outcomes depend on the client’s speed of follow-up, sales process, communication quality, available inventory, pricing, project fit, payment plan, market conditions, buyer decision, and CRM handling.

16. Client Responsibility After Delivery

The client is responsible for reviewing delivered leads, contacting leads quickly, updating PPQ CRM where required, documenting follow-up attempts, respecting opt-out requests, and using lead data according to the Lead Data Use Terms.

Delayed follow-up, missed calls, weak communication, poor CRM handling, unavailable inventory, unsuitable offers, or poor sales performance do not make a delivered lead invalid and do not automatically create a refund, credit, or replacement right.

17. Client Communication Liability and Indemnity

The client is solely responsible for all communications, follow-up activity, sales messages, calls, WhatsApp messages, SMS messages, emails, offers, claims, representations, promises, marketing activity, and conduct made by the client or its team after lead data is delivered.

This responsibility applies to any communication or action made by the client, its employees, contractors, agents, sales representatives, CRM users, team members, affiliates, or anyone acting on the client’s behalf.

To the maximum extent permitted by applicable law, PayPerQualified shall not be responsible for any complaint, claim, penalty, fine, dispute, legal action, regulatory issue, privacy issue, communication violation, platform restriction, account restriction, loss, damage, cost, expense, or liability arising from the client’s communication with leads, use of lead data, misuse of lead data, misleading sales claims, unlawful marketing, failure to respect opt-out requests, failure to comply with applicable laws, or failure to comply with platform rules.

Any complaint, refusal, objection, blocking, unsubscribe request, deletion request, do-not-contact request, dispute, penalty, fine, platform restriction, regulatory issue, privacy issue, or legal issue caused by the client’s communication with a delivered lead is the client’s responsibility and does not make the delivered lead invalid.

Such issues do not create a right to a refund, cash refund, cancellation, store credit, compensation, replacement, chargeback, or any other claim against PayPerQualified.

The client agrees not to make any claim, demand, complaint, chargeback, refund request, compensation request, legal claim, or other demand against PayPerQualified for any issue caused by or connected to the client’s own communication with leads, sales conduct, marketing activity, follow-up process, CRM handling, offer presentation, or use of delivered lead data.

The client agrees to indemnify, defend, and hold harmless PayPerQualified from and against any claims, complaints, losses, damages, penalties, fines, costs, expenses, legal fees, regulatory actions, platform restrictions, or third-party demands arising from the client’s communication with leads, use of lead data, sales conduct, marketing activity, policy breach, data misuse, misleading representation, unlawful communication, or failure to comply with applicable laws, platform rules, or PayPerQualified policies.

18. Business Days

Unless stated otherwise, business days refer to Monday to Friday, excluding UAE public holidays and days when relevant platforms, payment systems, CRM systems, communication tools, or third-party services are unavailable.

Delivery timelines, review timelines, and operational response timelines may be affected by public holidays, platform downtime, payment provider delays, CRM issues, or other external factors.

19. Relationship with Other Policies

This Lead Delivery Policy should be read together with the Terms & Conditions, Lead Quality & Replacement Policy, Refund & Cancellation Policy, Privacy Policy, Lead Data Use Terms, and Cookie & Tracking Policy.

Lead quality issues are handled under the Lead Quality & Replacement Policy. Refunds, cancellations, partial delivery, store credit, duplicate payment issues, and payment-related matters are handled under the Refund & Cancellation Policy.

20. Changes to This Policy

PayPerQualified may update this Lead Delivery Policy from time to time.

The latest version published on this page replaces all previous versions.

Continued use of the website, purchase of PayPerQualified products, or use of delivered leads after updates means that the client accepts the updated policy.