Refund & Cancellation Policy

This Refund & Cancellation Policy explains how PayPerQualified handles cancellation requests, refund requests, store credit, partial delivery, payment issues, and order changes after a lead package is purchased.

By purchasing a lead package from PayPerQualified, the client agrees to this Refund & Cancellation Policy together with our Terms & Conditions, Lead Delivery Policy, Lead Quality & Replacement Policy, Privacy Policy, Lead Data Use Terms, and Cookie & Tracking Policy.

1. What This Policy Covers

This policy applies to PayPerQualified lead packages, lead delivery services, campaign-related order processing, CRM setup, delivery preparation, partial delivery, cancellation requests, refund requests, store credit, and payment-related reviews.

This policy does not define whether a delivered lead is valid or invalid. Lead quality issues, wrong numbers, duplicate leads, test submissions, spam submissions, bot submissions, and obvious fake entries are handled under the Lead Quality & Replacement Policy.

A replacement request, lead quality issue, or sales performance issue does not automatically create a right to a refund.

2. Nature of the Service

PayPerQualified provides digital lead generation, campaign allocation, CRM-related processing, and lead delivery services.

After payment confirmation, PayPerQualified may begin work immediately. Work may include order review, campaign allocation, lead generation, CRM setup, internal processing, delivery preparation, lead delivery, communication setup, automation setup, or operational handling of the purchased order.

Because the service may begin shortly after payment, refund availability is limited and depends on whether work has started, whether leads have been delivered, whether the order has been allocated, and whether any campaign or operational work has already been performed.

3. No Cash Refund After Work Starts

Once PayPerQualified has started work on an order, the order becomes non-refundable to the maximum extent permitted by applicable law.

Work may be considered started once PayPerQualified begins any of the following:

• Order processing.
• Campaign allocation.
• Lead generation.
• Lead sourcing or lead review.
• CRM setup or CRM processing.
• Delivery preparation.
• Automation or workflow preparation.
• Communication setup.
• Internal verification.
• Partial or full lead delivery.
• Any other operational work related to the purchased order.

After work starts, PayPerQualified may refuse cash refund requests. PayPerQualified may continue delivery, offer store credit, review a replacement request, or provide another reasonable adjustment at its sole discretion.

4. Cancellation Before Work Starts

A client may request cancellation after payment only if PayPerQualified has not started any work on the order.

If the cancellation request is received before any work has started, PayPerQualified may approve cancellation and may issue a refund, store credit, or another reasonable resolution at its discretion.

Cancellation requests should be submitted as soon as possible to [email protected]. Submission of a cancellation request does not guarantee approval.

5. Cancellation After Work Starts

If a client requests cancellation after PayPerQualified has started work, PayPerQualified may reject the cancellation request, continue delivering the order, offer store credit, or apply another reasonable adjustment at its discretion.

Cash refunds may not be available after work has started.

Any cancellation review after work starts may consider the delivered leads, campaign work, CRM work, order allocation, operational resources used, processing already completed, third-party costs, and any remaining undelivered balance.

6. Partial Delivery and Store Credit

If the client requests cancellation after partial delivery, PayPerQualified may calculate the value of the delivered leads at the standard original lead rate, not the discounted per-lead rate of the purchased package and not the rate of another smaller package tier.

For example, if the client purchased a larger package and received part of that package before requesting cancellation, PayPerQualified may calculate the delivered leads using the standard original lead rate applicable to individual delivered leads, regardless of the package discount originally applied.

After calculating delivered leads, used work, processing, and applicable costs, any remaining undelivered balance may be kept as store credit for future PayPerQualified orders.

Store credit may be offered at PayPerQualified’s discretion and may not be exchanged for cash unless PayPerQualified expressly agrees in writing or applicable law requires otherwise.

7. Store Credit Terms

Store credit may be used only for future PayPerQualified products or services, subject to product availability, current pricing, campaign availability, and PayPerQualified approval.

Store credit may not be transferable, resold, converted into cash, withdrawn, or used outside the PayPerQualified store unless PayPerQualified agrees otherwise in writing.

PayPerQualified may apply store credit to a future order, package upgrade, new lead package, or another available service at its discretion.

PayPerQualified may refuse to apply store credit where there is misuse, abuse, payment dispute, chargeback, policy violation, data misuse, or unresolved account issue.

8. Refund Eligibility Before Work Starts

Refunds may be considered only in limited cases before PayPerQualified has started work.

Even where a refund may be considered, PayPerQualified may require verification, payment confirmation, order review, and internal approval before any refund is processed.

9. Non-Refundable Cases

Refunds are not available by default and may be rejected in the following cases:

• PayPerQualified has already started work on the order.
• The order has been allocated for campaign delivery.
• CRM setup, delivery preparation, or operational processing has started.
• Any leads have already been delivered.
• The client is unhappy with sales results.
• The client does not close a deal.
• The client does not receive property reservations.
• The client does not earn commission, revenue, or ROI.
• The buyer does not answer the first call or first message.
• The buyer changes their mind after delivery.
• The buyer does not attend a meeting or viewing.
• The buyer says the project, price, location, or payment plan is not suitable.
• The buyer has a lower budget than expected.
• The client follows up late.
• The client does not complete the required follow-up attempts inside PPQ CRM.
• The client’s sales team does not handle the lead properly.
• The client’s inventory, pricing, project, or offer changes after purchase.
• The client selected the wrong product, package, quantity, or campaign category.
• The client expected a result not stated on the product page or written agreement.
• The client violates PayPerQualified policies, data use rules, or communication requirements.
• The client receives a complaint, claim, dispute, penalty, fine, platform restriction, regulatory issue, or legal issue because of the client’s communication with leads, sales conduct, marketing activity, or use of delivered lead data.

10. Client Communication Claims and Liability

The client is solely responsible for all communications, follow-up activity, sales messages, calls, WhatsApp messages, SMS messages, emails, offers, claims, representations, promises, marketing activity, and conduct made by the client or its team after lead data is delivered.

Any complaint, claim, penalty, fine, dispute, legal action, regulatory issue, privacy issue, communication violation, platform restriction, account restriction, loss, damage, cost, expense, or liability arising from the client’s communication with leads, use of lead data, misuse of lead data, misleading sales claims, unlawful marketing, failure to respect opt-out requests, failure to comply with applicable laws, or failure to comply with platform rules is the client’s responsibility.

Such issues do not create a right to a refund, cash refund, cancellation, store credit, compensation, replacement, chargeback, or any other claim against PayPerQualified.

To the maximum extent permitted by applicable law, the client agrees not to make any claim, demand, complaint, chargeback, refund request, compensation request, legal claim, or other demand against PayPerQualified for any issue caused by or connected to the client’s own communication with leads, sales conduct, marketing activity, follow-up process, CRM handling, offer presentation, or use of delivered lead data.

The client agrees to indemnify, defend, and hold harmless PayPerQualified from and against any claims, complaints, losses, damages, penalties, fines, costs, expenses, legal fees, regulatory actions, platform restrictions, or third-party demands arising from the client’s communication with leads, use of lead data, sales conduct, marketing activity, policy breach, data misuse, misleading representation, unlawful communication, or failure to comply with applicable laws, platform rules, or PayPerQualified policies.

11. Lead Quality Issues and Refunds

Lead quality issues are handled first under the Lead Quality & Replacement Policy.

If the client believes that a delivered lead has a wrong or unusable phone number, is a duplicate delivered by PayPerQualified, is a test submission, spam submission, bot submission, or obvious fake entry, the client must submit a replacement request according to the Lead Quality & Replacement Policy.

Approval of a replacement request does not automatically create a right to a refund.

PayPerQualified may provide a replacement lead or another reasonable adjustment at its discretion if the replacement request is approved.

12. Delivery Delays and Refunds

Delivery timelines are estimates unless expressly confirmed in writing by PayPerQualified.

A delay does not automatically qualify the client for a refund if PayPerQualified is still able to continue delivery, adjust delivery pacing, change the delivery method, or provide an updated timeline.

If a material delay occurs, PayPerQualified may continue delivery, adjust delivery pacing, provide store credit, change delivery method, or review another reasonable resolution at its discretion.

13. Duplicate Payments

If the client believes that the same order was paid more than once by mistake, the client should contact PayPerQualified with proof of payment.

PayPerQualified may review duplicate payment claims and may refund the verified duplicate payment, apply it as store credit, or provide another reasonable correction.

Payment gateway fees, bank fees, card issuer delays, or third-party processing delays may affect the timing or amount of any payment correction.

14. Refund or Credit Request Process

To request a refund review, cancellation review, or store credit review, the client must contact PayPerQualified by email and provide enough information to review the request.

The request should include:

• Client name or company name.
• Order name or package name.
• Payment date.
• Amount paid.
• Reason for the request.
• Whether the request is for cancellation, refund review, or store credit review.
• Supporting documents, screenshots, payment proof, CRM records, or other relevant evidence.

Requests should be sent to [email protected].

15. Review Timeline

PayPerQualified may review refund, cancellation, duplicate payment, or store credit requests within five (5) to ten (10) business days after receiving the required information.

Complex cases may require additional time, especially where the request involves campaign records, lead delivery logs, PPQ CRM records, payment verification, chargeback activity, third-party platform review, or internal account review.

A review timeline does not guarantee approval of a refund, cancellation, store credit, or any other remedy.

16. Approved Refund Method

If PayPerQualified approves a cash refund, the refund may be processed through the original payment method where possible.

The time required for the refunded amount to appear in the client’s account may depend on the payment gateway, bank, card provider, or third-party payment processor.

PayPerQualified is not responsible for delays caused by banks, payment gateways, card issuers, or third-party payment processors.

17. Chargebacks and Payment Disputes

If the client has a concern about an order, delivery, replacement, cancellation, credit, or refund, the client should contact PayPerQualified first so the issue may be reviewed directly.

Unjustified chargebacks, payment disputes, or reversed payments may result in suspension of delivery, restriction of future orders, cancellation of pending replacement reviews, refusal of store credit use, or additional account review.

PayPerQualified may provide order records, payment records, delivery logs, PPQ CRM records, communication records, and policy references to payment providers when responding to chargebacks or disputes.

18. Policy Violations

PayPerQualified may reject refund, cancellation, or credit requests if the client violates PayPerQualified policies, misuses lead data, submits abusive requests, provides misleading information, initiates improper chargebacks, or fails to follow required CRM documentation rules.

PayPerQualified may also suspend delivery, restrict future purchases, cancel pending reviews, or refuse additional service where misuse or policy violations are identified.

19. No Waiver of Legal Rights

Nothing in this Refund & Cancellation Policy is intended to remove rights that cannot be excluded under applicable law.

If applicable law requires a specific remedy, PayPerQualified may handle the matter according to the applicable legal requirement.

20. Changes to This Policy

PayPerQualified may update this Refund & Cancellation Policy from time to time.

The latest version published on this page replaces all previous versions.

Continued use of the website, purchase of PayPerQualified products, or use of delivered leads after updates means that the client accepts the updated policy.