Privacy Policy

This Privacy Policy explains how PayPerQualified may collect, use, store, share, and protect personal information when users visit our website, place orders, submit forms, use PPQ CRM, receive leads, or interact with our services.

By using the PayPerQualified website, placing an order, submitting information, accessing PPQ CRM, or receiving lead data from PayPerQualified, the user or client agrees to this Privacy Policy together with our Terms & Conditions, Lead Delivery Policy, Lead Quality & Replacement Policy, Refund & Cancellation Policy, Lead Data Use Terms, and Cookie & Tracking Policy.

1. Who We Are

PayPerQualified provides real estate lead generation products, lead delivery services, campaign-related workflows, and CRM-related lead handling services.

For the purpose of this Privacy Policy, “PayPerQualified,” “we,” “us,” or “our” refers to PayPerQualified.

“Client” means a person, company, agency, brokerage, or business that purchases or receives lead packages or related services from PayPerQualified.

“Lead” means a person whose information may be collected, processed, or delivered in connection with a real estate campaign, form submission, enquiry, website interaction, advertisement, CRM workflow, or related lead generation activity.

2. What This Privacy Policy Covers

This Privacy Policy applies to personal information collected or processed through the PayPerQualified website, product pages, checkout pages, forms, CRM systems, lead delivery workflows, advertising campaigns, communication channels, analytics tools, and related services.

This Privacy Policy also applies to information processed for order handling, lead delivery, PPQ CRM documentation, follow-up tracking, replacement review, cancellation review, refund review, store credit review, customer support, and account management.

Lead data usage by clients is also governed by the Lead Data Use Terms.

3. Information We May Collect

PayPerQualified may collect personal information directly from users, clients, leads, website visitors, form submissions, payment workflows, advertising platforms, CRM systems, communication channels, and third-party tools used to operate our services.

The information we may collect depends on how a user interacts with PayPerQualified.

We may collect:

• Name.
• Email address.
• Phone number.
• WhatsApp number.
• Company name.
• Billing information.
• Order information.
• Product or package selected.
• Buyer location.
• Preferred language.
• Campaign interest.
• Property or investment interest.
• Form submission details.
• CRM records.
• Communication records.
• Website usage information.
• Device, browser, and technical information.
• Cookie, analytics, and tracking information.

4. Customer and Order Information

When a client places an order, PayPerQualified may collect information needed to process the order, confirm payment, deliver the purchased lead package, manage account support, and handle policy-related reviews.

Customer and order information may include client name, company name, email address, phone number, billing information, product selected, package size, payment status, order date, order notes, delivery method, CRM setup information, support requests, and communication history.

PayPerQualified may use this information to process orders, deliver leads, provide support, review cancellation requests, review store credit requests, review payment issues, maintain records, and protect payment integrity.

5. Lead Information

PayPerQualified may collect, receive, process, or deliver lead information in connection with real estate lead generation campaigns and purchased lead packages.

Lead information may include:

• Name.
• Phone number.
• WhatsApp number.
• Email address.
• Location or buyer region.
• Preferred language.
• Campaign interest.
• Property type or product interest.
• Submitted form answers.
• Lead source or campaign reference.
• Submission time.
• Delivery time.
• CRM status.
• Follow-up notes.
• Communication status.

Lead information may be delivered to the client who purchased the relevant lead package for lawful real estate follow-up related to the purchased campaign, product, or offer.

6. PPQ CRM Records and Follow-Up Documentation

PayPerQualified may use PPQ CRM to deliver leads, track delivery status, record lead information, document follow-up activity, manage replacement reviews, and maintain order-related records.

PPQ CRM records may include:

• Lead delivery date and time.
• Client access or assignment records.
• Lead status.
• Call notes.
• WhatsApp notes.
• Email notes.
• Follow-up attempts.
• Date, time, method, and outcome of each follow-up attempt.
• First follow-up attempt timing.
• Whether at least five (5) follow-up attempts were recorded within five (5) days.
• Replacement request notes.
• Delivery dispute notes.
• Client-side CRM activity where available.

PPQ CRM records may be used as the main reference for delivery confirmation, replacement request review, follow-up verification, account review, dispute handling, and service quality management.

If a phone number is reachable, active, assigned, or technically valid, replacement review may depend on whether the client documented the first follow-up attempt within five (5) hours and at least five (5) follow-up attempts within five (5) days inside PPQ CRM, according to the Lead Quality & Replacement Policy.

7. Website, Cookies, and Tracking Information

When users visit the PayPerQualified website, we may collect technical and usage information through cookies, pixels, analytics tools, advertising tools, tracking scripts, server logs, and similar technologies.

This information may include IP address, device type, browser type, page views, session information, referring pages, clicked links, conversion events, checkout activity, form interactions, and general website behavior.

Cookie and tracking details are explained in our Cookie & Tracking Policy.

8. Payment Information

Payments may be processed through third-party payment providers or payment gateways.

PayPerQualified may receive payment-related information such as payment status, transaction reference, billing details, payment amount, product purchased, payment date, refund status, chargeback information, or payment verification records.

PayPerQualified does not need to store full card numbers where payment processing is handled by a third-party payment provider. Payment handling may be subject to the terms and privacy policies of the relevant payment processor.

9. How We May Use Personal Information

PayPerQualified may use personal information for business, operational, legal, service delivery, support, security, and compliance purposes.

We may use personal information to:

• Operate the PayPerQualified website.
• Process client orders.
• Confirm payments.
• Deliver purchased lead packages.
• Manage PPQ CRM access and delivery workflows.
• Record lead delivery status.
• Document client follow-up activity.
• Review replacement requests.
• Review refund, cancellation, duplicate payment, or store credit requests.
• Provide customer support.
• Respond to questions, complaints, and service requests.
• Improve website performance and user experience.
• Measure campaign, website, and conversion performance.
• Prevent fraud, abuse, spam, bot submissions, fake entries, policy violations, and payment misuse.
• Protect PayPerQualified rights, systems, records, and business operations.
• Comply with applicable legal, regulatory, accounting, tax, payment, and recordkeeping obligations.

10. Legal or Lawful Basis for Processing

PayPerQualified may process personal information where there is a lawful or legitimate reason to do so.

Depending on the situation, processing may be based on order performance, service delivery, legitimate business interests, client request, lead enquiry, consent where required, compliance obligations, fraud prevention, dispute handling, payment processing, or other lawful grounds available under applicable rules.

The applicable basis may vary depending on the type of information, the person involved, the purpose of processing, and the location or context of the interaction.

11. How We May Share Information

PayPerQualified may share personal information where needed to operate the website, deliver services, process orders, provide leads, manage CRM workflows, process payments, provide support, protect our business, or comply with applicable obligations.

We may share information with:

• Clients who purchased the relevant lead package.
• Payment processors and payment gateways.
• CRM and automation providers.
• Website hosting and technical service providers.
• Analytics and advertising platforms.
• Communication tools and messaging providers.
• Professional advisors where necessary.
• Authorities, regulators, courts, or payment providers where required or reasonably necessary.
• Service providers that help us operate, secure, or deliver our services.

PayPerQualified does not provide lead information to clients as a standalone unrestricted database. Lead information is provided for the limited purpose of lawful follow-up related to the purchased real estate campaign, product, or offer.

12. Sharing Lead Data with Clients

When a client purchases a lead package, PayPerQualified may deliver lead information to that client through PPQ CRM, email, WhatsApp, connected CRM, automation, or another approved delivery method.

The client may use delivered lead information only according to the Lead Data Use Terms.

The client must not sell, resell, rent, publish, transfer, spam, misuse, or share lead data with unauthorized third parties.

The client is responsible for lawful follow-up, accurate communication, opt-out handling, CRM usage, internal access control, and secure handling of lead data after delivery.

13. Client Responsibilities After Receiving Lead Data

After lead data is delivered, the client becomes responsible for how its team, users, agents, contractors, representatives, systems, and connected tools handle that data.

The client must use lead data only for the permitted real estate follow-up purpose and must comply with applicable privacy, marketing, communication, platform, and consumer protection rules.

PayPerQualified may not be responsible for client-side misuse, unlawful communication, misleading sales claims, unauthorized sharing, unsafe CRM handling, delayed follow-up, or failure to respect opt-out and deletion requests after lead data is delivered.

14. Client Communication Liability and Indemnity

The client is solely responsible for all communications, follow-up activity, sales messages, calls, WhatsApp messages, SMS messages, emails, offers, claims, representations, promises, marketing activity, and conduct made by the client or its team after lead data is delivered.

This responsibility applies to any communication or action made by the client, its employees, contractors, agents, sales representatives, CRM users, team members, affiliates, or anyone acting on the client’s behalf.

To the maximum extent permitted by applicable law, PayPerQualified shall not be responsible for any complaint, claim, penalty, fine, dispute, legal action, regulatory issue, privacy issue, communication violation, platform restriction, account restriction, loss, damage, cost, expense, or liability arising from the client’s communication with leads, use of lead data, misuse of lead data, misleading sales claims, unlawful marketing, failure to respect opt-out requests, failure to comply with applicable laws, or failure to comply with platform rules.

The client agrees not to make any claim, demand, complaint, chargeback, refund request, compensation request, legal claim, or other demand against PayPerQualified for any issue caused by or connected to the client’s own communication with leads, sales conduct, marketing activity, follow-up process, CRM handling, offer presentation, or use of delivered lead data.

The client agrees to indemnify, defend, and hold harmless PayPerQualified from and against any claims, complaints, losses, damages, penalties, fines, costs, expenses, legal fees, regulatory actions, platform restrictions, or third-party demands arising from the client’s communication with leads, use of lead data, sales conduct, marketing activity, policy breach, data misuse, misleading representation, unlawful communication, or failure to comply with applicable laws, platform rules, or PayPerQualified policies.

15. Communication, Opt-Out, and Do-Not-Contact Requests

Leads may ask not to be contacted, may request deletion, may object to communication, or may ask to stop receiving calls, WhatsApp messages, SMS messages, or emails.

Clients are responsible for handling such requests properly after they receive lead data.

Where a request relates to PayPerQualified’s own records, the person may contact PayPerQualified at [email protected].

16. Replacement Review and Privacy Records

PayPerQualified may use delivery records, PPQ CRM notes, follow-up records, phone status, evidence submitted by the client, and related service records to review replacement requests.

Replacement review may involve checking whether the lead has a wrong or unusable phone number, was delivered more than once by PayPerQualified, is a test submission, spam submission, bot submission, or obvious fake entry.

Replacement review may also involve checking whether the client documented required follow-up attempts inside PPQ CRM, including the first attempt within five (5) hours and at least five (5) attempts within five (5) days where applicable.

Replacement conditions are explained in the Lead Quality & Replacement Policy.

17. Third-Party Tools and Platforms

PayPerQualified may use third-party tools and platforms to operate the website, collect enquiries, process payments, deliver leads, manage CRM workflows, track conversions, communicate with clients, detect spam, improve performance, and support business operations.

These tools may include CRM systems, advertising platforms, analytics tools, payment gateways, automation tools, email tools, messaging tools, hosting providers, tracking tools, and website technology providers.

Third-party tools may process information according to their own terms, privacy policies, security practices, and technical systems.

18. International Transfers

PayPerQualified may use service providers, platforms, systems, or tools that process or store information in different countries.

As a result, personal information may be transferred, stored, accessed, or processed outside the country where the user, client, or lead is located.

Where required, PayPerQualified may take reasonable steps to support appropriate handling of personal information in connection with such transfers.

19. Data Retention

PayPerQualified may retain personal information for as long as reasonably necessary for service delivery, order records, lead delivery records, PPQ CRM records, replacement review, payment handling, customer support, legal compliance, accounting, fraud prevention, dispute resolution, business operations, and policy enforcement.

Retention periods may vary depending on the type of information, purpose of use, order status, payment status, CRM activity, dispute history, legal requirements, and operational needs.

PayPerQualified may delete, anonymize, archive, or restrict information when it is no longer needed, subject to applicable obligations and legitimate business needs.

20. Data Security

PayPerQualified may use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, CRM system, payment system, email system, messaging platform, or internet-based service can be guaranteed to be completely secure.

Clients are responsible for securing their own accounts, CRM access, passwords, devices, internal systems, exported files, staff permissions, and any lead data after it has been delivered to them.

21. Accuracy of Information

PayPerQualified may rely on information submitted by users, clients, leads, advertising platforms, forms, CRM systems, payment providers, and third-party tools.

Users and clients are responsible for providing accurate information and keeping relevant account, billing, contact, CRM, and delivery information updated.

PayPerQualified may not be responsible for delays, delivery issues, failed communication, wrong setup, or service issues caused by inaccurate, incomplete, outdated, or misleading information provided by the client or third-party systems.

22. Privacy Rights and Requests

Depending on applicable law and the context of processing, individuals may have rights related to access, correction, deletion, objection, restriction, withdrawal of consent, or other privacy-related requests.

Requests may be submitted to [email protected].

PayPerQualified may request information to verify the requester’s identity, locate the relevant records, understand the request, and determine whether the request applies to PayPerQualified’s own records or to data controlled by a client after delivery.

Some requests may be limited by legal, operational, payment, security, fraud prevention, dispute, recordkeeping, or legitimate business requirements.

23. Requests Related to Client-Handled Lead Data

If a lead contacts PayPerQualified about information that has already been delivered to a client, PayPerQualified may review the request in relation to PayPerQualified’s own records.

The client may remain responsible for any copy of the lead data held in the client’s CRM, systems, devices, files, communication tools, or internal records.

PayPerQualified may ask the client to handle or support opt-out, deletion, correction, do-not-contact, or similar requests where the client controls or uses the relevant lead data after delivery.

24. Marketing Communications

PayPerQualified may contact clients or users about orders, services, support, delivery updates, policy updates, product updates, or related business matters.

Where marketing communications are sent, users may be able to unsubscribe, opt out, or request not to receive certain types of communication.

Transactional, service-related, legal, payment, delivery, security, or account-related communications may still be sent where needed.

25. Children’s Privacy

PayPerQualified products and services are intended for business and real estate lead generation purposes and are not directed to children.

PayPerQualified does not knowingly target children through its lead generation products or website services.

26. Third-Party Websites

The PayPerQualified website may include links to third-party websites, platforms, payment pages, CRM tools, advertising platforms, or external services.

PayPerQualified is not responsible for the privacy practices, security, content, terms, or data handling of third-party websites or platforms.

Users should review the privacy policies and terms of any third-party platform they use.

27. Relationship with Other Policies

This Privacy Policy should be read together with the Terms & Conditions, Lead Delivery Policy, Lead Quality & Replacement Policy, Refund & Cancellation Policy, Lead Data Use Terms, and Cookie & Tracking Policy.

Lead delivery matters are handled under the Lead Delivery Policy. Lead replacement matters are handled under the Lead Quality & Replacement Policy. Refund, cancellation, partial delivery, and store credit matters are handled under the Refund & Cancellation Policy. Client use of delivered lead data is handled under the Lead Data Use Terms.

28. Changes to This Privacy Policy

PayPerQualified may update this Privacy Policy from time to time.

The latest version published on this page replaces all previous versions.

Continued use of the website, purchase of PayPerQualified products, access to PPQ CRM, or use of delivered lead data after updates means that the user or client accepts the updated Privacy Policy.